Your people ARE the product.Processes determine quality.
Service companies can't inspect away poor quality. Delivery happens in the moment with the client. AmpliFlow helps you document working methods, follow up on deviations, and create consistent quality — regardless of who performs the work.
Quality is invisible until it fails
Services can't be warehouse-tested. Quality issues surface at the client — and then it's too late.
Inconsistent delivery
Different employees deliver different quality. Client experience varies depending on who takes the assignment.
Methods in people's heads
How things are done lives in individual employees' heads. When people leave, knowledge disappears.
Complaints without follow-through
When clients complain, it's handled ad hoc. No structured follow-up. Same problems recur.
Competence dependency
Without competence matrices, you don't know who can do what. Training needs identified reactively.
Scattered procedures
Templates in emails, procedures in Word files, versions everywhere. Nobody knows which is current.
Tenders require certification
More tenders require ISO certification. Without a certificate, you don't reach the evaluation phase.
Which certifications suit you?
Most service companies start with ISO 9001. If you handle sensitive client data, ISO 27001 is often a requirement.
ISO 9001
Quality Management
Focuses on client satisfaction, processes, and continual improvement. Helps you document delivery processes and create predictable quality.
Learn more about ISO 9001ISO 27001
Information Security
Protect client data and sensitive information. Important if you access client systems or handle personal data.
Learn more about ISO 27001From person-dependent to systematic
AmpliFlow helps service companies move from ad hoc to documented processes — without becoming bureaucratic.
Documented delivery processes
Describe your working methods so everyone follows the same steps. Checklists ensure nothing is missed during delivery.
Centralized document management
Templates, procedures, and instructions in one place with role-based permissions. Everyone finds and works with the current version.
Deviation handling with workflow
Register client complaints and improvement suggestions. Each case follows a structured flow to action and follow-up.
Competence matrices
Map employees' skills and certifications. Plan training and match the right person to the right assignment.
Checklists for quality control
Create flexible checklists for project starts, delivery reviews, and closings. Ensure quality levels before delivery.
Goals and metrics
Set goals for client satisfaction and delivery quality. Track KPIs and demonstrate progress at management reviews.
What you get with AmpliFlow
quality
Documented processes and checklists create more predictable delivery.
onboarding
New employees follow documented procedures directly instead of guessing.
contracts won
ISO certification opens doors to public sector and larger companies.
improvement
Deviations and actions show how you're developing — proof for auditors and clients.
Questions about ISO for service companies
What you need to know before getting started.
Does ISO 9001 suit service companies?
Yes. ISO 9001 is designed for all organizations — not just manufacturing. For service companies, it's about documenting delivery methodology, handling deviations systematically, and following up on client satisfaction.
How will our daily work be affected?
A well-designed management system supports your work — it doesn't slow it down. With AmpliFlow, it's about documenting how you already work and registering deviations when they occur.
Can we handle 9001 and 27001 in the same system?
Yes, that's actually the best approach. AmpliFlow handles integrated management systems. You share common processes but customize compliance per standard.
How long does certification take?
For a mid-sized service company (10-50 employees), typically 3-5 months. Service companies often have less complex processes than manufacturing.
Does AmpliFlow work in the browser?
Yes, AmpliFlow is web-based and works in all modern browsers. Your employees can report deviations and fill in checklists from any device.
Ready to document your working methods?
Book a meeting and we'll show you how AmpliFlow helps service companies build a management system that supports daily operations.